1.0 AGREEMENT
1.1 The terms and conditions of this document comprise the agreement between Ski Artisan and the client.
1.2 "The group" or "party" refers to all persons booked to stay in the accommodation.
1.3 "The Client" refers to the nominated leader of the group or party and or any member of that group or party.
1.4 "The departure date" is the date at which the client arrives at Chalet Spycat for the commencement of the agreed holiday.
1.5 "Ski Artisan" is the operating company for "Chalet Spycat" which refers to the premises.
1.6 "booking (holiday)" is the period for which accommodation is agreed and approved by Ski Artisan.
2.0 BOOKING AND DEPOSIT
2.1 Once availability has been confirmed by Ski Artisan a booking will only be confirmed on receipt of the appropriate deposit of 25% of the full amount.
2.2 Without the deposit, the booking will be deemed as void and Ski Artisan reserves the right to re-book the week without notification.
2.3 The total amount outstanding on your holiday must be paid ten weeks prior to departure date and therefore if you booked within ten weeks, the full balance will be payable at the time of booking.
2.4 The point of contact nominated by the group will be nominally the Group Leader thus the client will be liable for organisation and co-ordination of all monies outstanding from the remainder of the party.
2.5 The client has responsibility to ensure that Ski Artisan is kept up to date with contact details of the group representative and the status of any changes and information requested by Ski Artisan.
3.0 PRICES
3.1 Unless otherwise confirmed, prices stated are for one week (7 nights) accommodation and include dinner on 6 nights (light supper for arrivals after 20:00 at the premises), breakfast on 7 mornings (with a light breakfast for departures before 8am). Prices do not include travel or tranfers, holiday and medical insurance, ski pass, childcare, equipment hire, ski lessons, lunches and evening meal on chalet host night off.
3.2 Ski Artisan guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of unsold holidays at any time.
4.0 PAYMENT
4.1 The balance of the holiday will be due ten weeks before the departure date. If the final balance is not received ten weeks prior to the departure date, Ski Artisan reserve the right to cancel the booking and any deposits paid will be forfeited. Ski Artisan reserve the right to re-book the chalet without further notice.
4.2 Reasonable effort will be made to contact the client to remind them of payment dates but liability remains with the client.
4.3 Payment can only be accepted by bank transfer and/or card payment made with Credit/debit cards from mastercard ot visa derivations. There is no surcharge for payment. Prices are always in ?uro and will be taken in Euro currency.
5.0 CANCELLATION BY SKI ARTISAN
5.1 If through circumstances beyond the control of Ski Artisan and Ski Artisan is forced to cancel the holiday, a full refund is payable. This does not include events amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, contagious disease, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters) or unless the client defaults in the payment of the final balance of the holiday cost.
6.0 CANCELLATION BY CLIENT
6.1 The client, or any member of the party, may cancel their holiday at any time providing that the cancellation is made in writing.
6.2 Ski Artisan accepts no responsibility for non-delivery or non-receipt of the written cancellation.
6.3 The deposit will be retained for administration costs and Ski Artisan will apply the cancellation charges which for more than 10 weeks is the deposit only and less than 10 weeks is the full amount of the holiday total. An invoice to the full amount will be provided for the client to make any necessary insurance claim for reasons appropriate to their cancellation.
6.4 Non receipt of the balance of the total cost of the holiday may be taken as notification of cancellation if Ski Artisan is unable to contact the client through the contact details provided by the client. Ski Artisan will make several attempts to contact the client although responsibility to make the final balance payment remains with the client.
7.0 LIMITATION OF LIABILITY
7.1 Ski Artisan's liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by clients in taking the holiday such as travel to and from the resort, pre-booked services, tuition or ski passes.
8.0 INDIVIDUAL AND GROUP BOOKING
8.1 The chalet may be taken on an exclusive use basis or sold on a room by room basis at the discretion of Ski Artisan.
8.2 Single person room occupancy will be changed at an additional 25% of the listed price but may be waivered at the discretion of Ski Artisan.
8.3 Part cancellation by a group who have booked exclusive use will result in either no change to the exclusive use price or if the group chooses, they can revert to a room by room basis but will lose the deposit for the rooms unoccupied if the cancellation is prior to the 10 week cut off. If cancellation is after the 10 week cut off date, then no refund will be made and exclusive use remains but the client reserves the right to refill any empty beds caused by the cancellation of part of their group.
8.4 Ski Artisan reserve the right to have other parties share in the chalet unless the whole chalet is taken on an agreed exclusive use basis.
8.5 Ski Artisan reserve the right to sell rooms to individuals, families (with or without children), all male or all female parties of any age or background without restriction when sold on a room by room basis.
9.0 RESPONSIBILITY AND BEHAVIOUR
9.1 Should any damages occur to the chalet, contents including the outdoor furniture or any property of Ski Artisan during the stay of the group which is deemed as not being normal wear and tear, Ski Artisan reserve the right to settle any claim as we in our absolute discretion see fit. Ski Artisan reserves the right to collect costs from the client by way of instant cash settlement for the said damaged goods.
9.2 All clients should act and behave in such a manner as to not affect or disrupt the enjoyment of any other clients in the chalet, the local residents or have a negative effect on the reputation of Ski Artisan.
9.3 No client may bring guests who are not resident at Chalet Spycat into the premises without the definitive permission of the management of Ski Artisan. Any client bringing a guest into the premises will be liable for all the actions and ensuring that said guest adheres to the terms and conditions as laid out in this document.
9.4 Failure by a client to adhere to the terms and conditions may at the discretion of Ski Artisan result in termination of the booking (holiday) without recourse or refund.
9.5 Illness: It is the responsibility of the client to inform Ski Artisan in the event of any person be them adult or child who has contracted a contagious disease which may give rise for concern or affect any members of Ski Artisan's staff or other clients.
10.0 CLIENT COMPLAINTS
10.1 Should the client have a complaint with any part of the booking (holiday) they should complain immediately to Ski Artisan staff. Complaints can be best dealt with at the time and is it always Ski Artisan's intention to ensure that the client is satisfied.
10.2 Complaints made after the client has left on completion of their booking (holiday) will not allow Ski Artisan to facilitate a response based on events leading to the complaint being historical.
10.3 No complaints can be accepted for snow conditions, weather, closures of ski lifts and services provided by third parties.
11.0 THIRD PARTY ACTIVITIES
11.1 Ski Artisan can assist in sourcing and booking many of the extra services you need when on a winter holiday, these services are subject to the terms and conditions of the individual companies. Use of any third party is not mandatory and consequently Ski Artisan accepts no responsibility or liability for the service.
11.2 Any grievance with a third party service should be made by the client directly with the provider.
12.0 LOST AND STOLEN PROPERTY
12.1 In the event that clients lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned.
12.2 Ski Artisan cannot accept any responsibility for theft either from the chalet or at any other time during your holiday.
12.3 Any client not properly securing the exits and windows after leaving the chalet will be liable to any property taken as a result of that negligence.
13.0 SKI/SNOWBOARD GUIDING
13.1 Ski Artisan does not provide this as a service but from time to time, Ski Artisan staff may be available to ski with the client should the client wish them too. This is not a contractual entitlement but simply a courtesy. This does not imply guiding or any kind of training to technical teaching, in fact the opposite.
13.2 Ski Guiding is available through most ski schools but must be arranged between the client and the ski school directly. Ski Artisan accepts no responsibility for arranging ski guiding.
14.0 ARRIVAL/DEPARTURE TIMES
14.1 The chalets will be available to incoming clients after 15:00 on day of arrival, although we can provide storage for luggage before this time but the chalet facilities will not be available.
14.2 The chalet must be vacated on day of departure by 10:00, although we can provide storage for luggage if your transfer is departing after 10:00.
14.3 Clients who wish to ski on the day of departure must have vacated their rooms before 10:00 and luggage left in the designated place. Whilst Ski Artisan will endeavour to provide showering facilities on your return from skiing, this does not constitute part of the holiday entitlement and is purely a concession that Ski Artisan may or may not be able to offer at the time.
14.4 Clients who arrive before the check in time or who leave after the check out time will not have access the chalet facilities.
15.0 OUTDOOR SHOES
15.1 Outdoor shoes are strictly forbidden within the chalet excluding the main entrance/ski storage area.
16.0 SMOKING
16.1 For health, safety reasons and the comfort of others, smoking is strictly prohibited within the chalet.
17.0 FIRE SAFETY
17.1 For health and safety reasons, naked flames are not permitted in or adjacent to the chalet.
17.2 Fire extinguishers are provided in the chalet but are for the use of trained personnel only. Tampering or misuse of the fire extinguishers will be viewed as a gross breach of behaviour and may result in the client being evicted from the property.
17.3 The chalet is fitted with smoke detectors and should they sound, all clients are to muster in front of the chalet in the parking area and contact a member of Ski Artisan for further instructions.
18.0 MINIBUS SAFETY
18.1 Seat belts are mandatory in France and Switzerland and the driver of the minibus will demand that the vehicle and passengers comply. Failure to comply will result in the offender being asked to exit the vehicle and any contract for transfer terminated immediately.
18.2 Children travelling with Ski Artisan are the responsibility of the parents or appropriate adult. Children requiring car seats must be secured within the appropriate seat. All child seats are the responsibility of the parents and group members.
18.3 Ski Artisan may provide a child seat (generic) but it is strongly advised that parents of children requiring special seats, bring them with them to ensure the correct seat is available for the child.
18.4 Failure to notify Ski Artisan of child seat requirements or failure to bring your own child seats may results in lengthy delays on pick up at Geneva airport and any rescheduling of transfers will be charged at cost to the client in default.
18.5 Drinking of alcoholic beverages and smoking are prohibited in the minibus.
19.0 CHILDREN
19.1 Ski Artisan will endeavour to ensure the safety of children within the chalet, however do not accept responsibility for any injuries caused outside of the supervision of their parents or group members. It is the parent's responsibility to ensure their children are supervised at all times.
19.2 Children are not allowed in the hot tub without an adult who must accept responsibility for the children. Children are not allowed at any time or under any circumstances into the sauna.
20.0 DIETARY REQUIREMENTS
20.1 Ski Artisan cannot accommodate any bespoke dietary requirements and failure to disclose these may result in termination of the booking (holiday) at Ski Artisan's discretion.
20.2 Ski Artisan will endeavour to accommodate minor food intolerances, we cannot guarantee the content of the food adequately to ensure protect for the most severe allergies. Ski Artisan does not accept liability for any allergic reaction including but not limited to nuts and wheat.
20.3 Ski Artisan will provide a children's menu for younger clients and said menu will be a simple two course menu suitable for children. Any request for specific menu types must be made to Ski Artisan before the departure date.
21.0 DRINKS
21.1 Hot beverages: Tea, coffee, hot chocolate, herbal teas and the making facilities will be provided for the client.
21.2 Water based soft beverages such as orange squash will be provided.
21.3 Fruit juices are not served outside of breakfast time.
21.3 Quality wines (red and white only) will be provided during the evening meal and are available to purchase outside meal times at ?8.00 per bottle.
21.4 Ski Artisan will provide a refrigerator stocked with beverages for the consumption of clients during their stay. Once consumed, Ski Artisan will on request restock the refrigerator at cost to the client.
21.5 Please call to discuss any beverage requirements not covered in the above terms.
22.0 TRAVEL INSURANCE
22.1 Ski Artisan strongly recommend that the client ensures that all members of the party have adequate insurance cover for all aspects of their intended activity as Ski Artisan will accept no liability and provide no financial support to clients who require to claim from their insurance as a result from injury, theft or any other loss.
22.2 Ski Artisan recommend that the client accepts the insurance from the provider for all equipment hired as otherwise, any loss, damage or theft of said equipment will have to be paid for by the client at the time and then recovered from the clients personal travel insurance. This will require some time to be spent at the police station getting the necessary documentation for the UK insurers.
TERMS OF CONTRACT
The contract is made on the terms of these booking conditions, governed by French and European Law. Both parties shall submit to the jurisdiction of French Courts at all times.
Chalet Spycat is a Ski Artisan company, Luxury Catered Chalet, Les Domengets, La Côte d'Arbroz, 74110 Morzine, France
1.1 The terms and conditions of this document comprise the agreement between Ski Artisan and the client.
1.2 "The group" or "party" refers to all persons booked to stay in the accommodation.
1.3 "The Client" refers to the nominated leader of the group or party and or any member of that group or party.
1.4 "The departure date" is the date at which the client arrives at Chalet Spycat for the commencement of the agreed holiday.
1.5 "Ski Artisan" is the operating company for "Chalet Spycat" which refers to the premises.
1.6 "booking (holiday)" is the period for which accommodation is agreed and approved by Ski Artisan.
2.0 BOOKING AND DEPOSIT
2.1 Once availability has been confirmed by Ski Artisan a booking will only be confirmed on receipt of the appropriate deposit of 25% of the full amount.
2.2 Without the deposit, the booking will be deemed as void and Ski Artisan reserves the right to re-book the week without notification.
2.3 The total amount outstanding on your holiday must be paid ten weeks prior to departure date and therefore if you booked within ten weeks, the full balance will be payable at the time of booking.
2.4 The point of contact nominated by the group will be nominally the Group Leader thus the client will be liable for organisation and co-ordination of all monies outstanding from the remainder of the party.
2.5 The client has responsibility to ensure that Ski Artisan is kept up to date with contact details of the group representative and the status of any changes and information requested by Ski Artisan.
3.0 PRICES
3.1 Unless otherwise confirmed, prices stated are for one week (7 nights) accommodation and include dinner on 6 nights (light supper for arrivals after 20:00 at the premises), breakfast on 7 mornings (with a light breakfast for departures before 8am). Prices do not include travel or tranfers, holiday and medical insurance, ski pass, childcare, equipment hire, ski lessons, lunches and evening meal on chalet host night off.
3.2 Ski Artisan guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of unsold holidays at any time.
4.0 PAYMENT
4.1 The balance of the holiday will be due ten weeks before the departure date. If the final balance is not received ten weeks prior to the departure date, Ski Artisan reserve the right to cancel the booking and any deposits paid will be forfeited. Ski Artisan reserve the right to re-book the chalet without further notice.
4.2 Reasonable effort will be made to contact the client to remind them of payment dates but liability remains with the client.
4.3 Payment can only be accepted by bank transfer and/or card payment made with Credit/debit cards from mastercard ot visa derivations. There is no surcharge for payment. Prices are always in ?uro and will be taken in Euro currency.
5.0 CANCELLATION BY SKI ARTISAN
5.1 If through circumstances beyond the control of Ski Artisan and Ski Artisan is forced to cancel the holiday, a full refund is payable. This does not include events amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, contagious disease, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters) or unless the client defaults in the payment of the final balance of the holiday cost.
6.0 CANCELLATION BY CLIENT
6.1 The client, or any member of the party, may cancel their holiday at any time providing that the cancellation is made in writing.
6.2 Ski Artisan accepts no responsibility for non-delivery or non-receipt of the written cancellation.
6.3 The deposit will be retained for administration costs and Ski Artisan will apply the cancellation charges which for more than 10 weeks is the deposit only and less than 10 weeks is the full amount of the holiday total. An invoice to the full amount will be provided for the client to make any necessary insurance claim for reasons appropriate to their cancellation.
6.4 Non receipt of the balance of the total cost of the holiday may be taken as notification of cancellation if Ski Artisan is unable to contact the client through the contact details provided by the client. Ski Artisan will make several attempts to contact the client although responsibility to make the final balance payment remains with the client.
7.0 LIMITATION OF LIABILITY
7.1 Ski Artisan's liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by clients in taking the holiday such as travel to and from the resort, pre-booked services, tuition or ski passes.
8.0 INDIVIDUAL AND GROUP BOOKING
8.1 The chalet may be taken on an exclusive use basis or sold on a room by room basis at the discretion of Ski Artisan.
8.2 Single person room occupancy will be changed at an additional 25% of the listed price but may be waivered at the discretion of Ski Artisan.
8.3 Part cancellation by a group who have booked exclusive use will result in either no change to the exclusive use price or if the group chooses, they can revert to a room by room basis but will lose the deposit for the rooms unoccupied if the cancellation is prior to the 10 week cut off. If cancellation is after the 10 week cut off date, then no refund will be made and exclusive use remains but the client reserves the right to refill any empty beds caused by the cancellation of part of their group.
8.4 Ski Artisan reserve the right to have other parties share in the chalet unless the whole chalet is taken on an agreed exclusive use basis.
8.5 Ski Artisan reserve the right to sell rooms to individuals, families (with or without children), all male or all female parties of any age or background without restriction when sold on a room by room basis.
9.0 RESPONSIBILITY AND BEHAVIOUR
9.1 Should any damages occur to the chalet, contents including the outdoor furniture or any property of Ski Artisan during the stay of the group which is deemed as not being normal wear and tear, Ski Artisan reserve the right to settle any claim as we in our absolute discretion see fit. Ski Artisan reserves the right to collect costs from the client by way of instant cash settlement for the said damaged goods.
9.2 All clients should act and behave in such a manner as to not affect or disrupt the enjoyment of any other clients in the chalet, the local residents or have a negative effect on the reputation of Ski Artisan.
9.3 No client may bring guests who are not resident at Chalet Spycat into the premises without the definitive permission of the management of Ski Artisan. Any client bringing a guest into the premises will be liable for all the actions and ensuring that said guest adheres to the terms and conditions as laid out in this document.
9.4 Failure by a client to adhere to the terms and conditions may at the discretion of Ski Artisan result in termination of the booking (holiday) without recourse or refund.
9.5 Illness: It is the responsibility of the client to inform Ski Artisan in the event of any person be them adult or child who has contracted a contagious disease which may give rise for concern or affect any members of Ski Artisan's staff or other clients.
10.0 CLIENT COMPLAINTS
10.1 Should the client have a complaint with any part of the booking (holiday) they should complain immediately to Ski Artisan staff. Complaints can be best dealt with at the time and is it always Ski Artisan's intention to ensure that the client is satisfied.
10.2 Complaints made after the client has left on completion of their booking (holiday) will not allow Ski Artisan to facilitate a response based on events leading to the complaint being historical.
10.3 No complaints can be accepted for snow conditions, weather, closures of ski lifts and services provided by third parties.
11.0 THIRD PARTY ACTIVITIES
11.1 Ski Artisan can assist in sourcing and booking many of the extra services you need when on a winter holiday, these services are subject to the terms and conditions of the individual companies. Use of any third party is not mandatory and consequently Ski Artisan accepts no responsibility or liability for the service.
11.2 Any grievance with a third party service should be made by the client directly with the provider.
12.0 LOST AND STOLEN PROPERTY
12.1 In the event that clients lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned.
12.2 Ski Artisan cannot accept any responsibility for theft either from the chalet or at any other time during your holiday.
12.3 Any client not properly securing the exits and windows after leaving the chalet will be liable to any property taken as a result of that negligence.
13.0 SKI/SNOWBOARD GUIDING
13.1 Ski Artisan does not provide this as a service but from time to time, Ski Artisan staff may be available to ski with the client should the client wish them too. This is not a contractual entitlement but simply a courtesy. This does not imply guiding or any kind of training to technical teaching, in fact the opposite.
13.2 Ski Guiding is available through most ski schools but must be arranged between the client and the ski school directly. Ski Artisan accepts no responsibility for arranging ski guiding.
14.0 ARRIVAL/DEPARTURE TIMES
14.1 The chalets will be available to incoming clients after 15:00 on day of arrival, although we can provide storage for luggage before this time but the chalet facilities will not be available.
14.2 The chalet must be vacated on day of departure by 10:00, although we can provide storage for luggage if your transfer is departing after 10:00.
14.3 Clients who wish to ski on the day of departure must have vacated their rooms before 10:00 and luggage left in the designated place. Whilst Ski Artisan will endeavour to provide showering facilities on your return from skiing, this does not constitute part of the holiday entitlement and is purely a concession that Ski Artisan may or may not be able to offer at the time.
14.4 Clients who arrive before the check in time or who leave after the check out time will not have access the chalet facilities.
15.0 OUTDOOR SHOES
15.1 Outdoor shoes are strictly forbidden within the chalet excluding the main entrance/ski storage area.
16.0 SMOKING
16.1 For health, safety reasons and the comfort of others, smoking is strictly prohibited within the chalet.
17.0 FIRE SAFETY
17.1 For health and safety reasons, naked flames are not permitted in or adjacent to the chalet.
17.2 Fire extinguishers are provided in the chalet but are for the use of trained personnel only. Tampering or misuse of the fire extinguishers will be viewed as a gross breach of behaviour and may result in the client being evicted from the property.
17.3 The chalet is fitted with smoke detectors and should they sound, all clients are to muster in front of the chalet in the parking area and contact a member of Ski Artisan for further instructions.
18.0 MINIBUS SAFETY
18.1 Seat belts are mandatory in France and Switzerland and the driver of the minibus will demand that the vehicle and passengers comply. Failure to comply will result in the offender being asked to exit the vehicle and any contract for transfer terminated immediately.
18.2 Children travelling with Ski Artisan are the responsibility of the parents or appropriate adult. Children requiring car seats must be secured within the appropriate seat. All child seats are the responsibility of the parents and group members.
18.3 Ski Artisan may provide a child seat (generic) but it is strongly advised that parents of children requiring special seats, bring them with them to ensure the correct seat is available for the child.
18.4 Failure to notify Ski Artisan of child seat requirements or failure to bring your own child seats may results in lengthy delays on pick up at Geneva airport and any rescheduling of transfers will be charged at cost to the client in default.
18.5 Drinking of alcoholic beverages and smoking are prohibited in the minibus.
19.0 CHILDREN
19.1 Ski Artisan will endeavour to ensure the safety of children within the chalet, however do not accept responsibility for any injuries caused outside of the supervision of their parents or group members. It is the parent's responsibility to ensure their children are supervised at all times.
19.2 Children are not allowed in the hot tub without an adult who must accept responsibility for the children. Children are not allowed at any time or under any circumstances into the sauna.
20.0 DIETARY REQUIREMENTS
20.1 Ski Artisan cannot accommodate any bespoke dietary requirements and failure to disclose these may result in termination of the booking (holiday) at Ski Artisan's discretion.
20.2 Ski Artisan will endeavour to accommodate minor food intolerances, we cannot guarantee the content of the food adequately to ensure protect for the most severe allergies. Ski Artisan does not accept liability for any allergic reaction including but not limited to nuts and wheat.
20.3 Ski Artisan will provide a children's menu for younger clients and said menu will be a simple two course menu suitable for children. Any request for specific menu types must be made to Ski Artisan before the departure date.
21.0 DRINKS
21.1 Hot beverages: Tea, coffee, hot chocolate, herbal teas and the making facilities will be provided for the client.
21.2 Water based soft beverages such as orange squash will be provided.
21.3 Fruit juices are not served outside of breakfast time.
21.3 Quality wines (red and white only) will be provided during the evening meal and are available to purchase outside meal times at ?8.00 per bottle.
21.4 Ski Artisan will provide a refrigerator stocked with beverages for the consumption of clients during their stay. Once consumed, Ski Artisan will on request restock the refrigerator at cost to the client.
21.5 Please call to discuss any beverage requirements not covered in the above terms.
22.0 TRAVEL INSURANCE
22.1 Ski Artisan strongly recommend that the client ensures that all members of the party have adequate insurance cover for all aspects of their intended activity as Ski Artisan will accept no liability and provide no financial support to clients who require to claim from their insurance as a result from injury, theft or any other loss.
22.2 Ski Artisan recommend that the client accepts the insurance from the provider for all equipment hired as otherwise, any loss, damage or theft of said equipment will have to be paid for by the client at the time and then recovered from the clients personal travel insurance. This will require some time to be spent at the police station getting the necessary documentation for the UK insurers.
TERMS OF CONTRACT
The contract is made on the terms of these booking conditions, governed by French and European Law. Both parties shall submit to the jurisdiction of French Courts at all times.